FMSI has a suite of software solutions that allow banks and credit unions to make the best use of their labor force while also improving customer service. FMSI had been sending staff members out for up to a week as a time to train end users on their software but rapid growth had made that model impractical. They needed a more efficient process for training their geographically dispersed customer base.
LeanForward designed and developed several custom elearning programs on FMSI’s unique solutions. These included numerous interactive software simulations and in some cases, an Avatar to lead end users through the programs. FMSI also licensed LeanForward’s intuitive LearnPoint™ Learning Management System to manage and document their end user training. LearnPoint™ was branded as “FMSI University.”
These elearning programs reduced the need to provide instructor led training, decreased FMSI’s volume of help desk calls and also accelerated new client implementations by providing end users with immediate access to the training they need. In addition, LearnPoint™ significantly reduced the administrative effort required to manage their end user training by empowering users to self-register for the system, automatically enrolling them in the appropriate training based on their company and role and then automatically documenting their progress.Back to Case Studies